Vol. 8, No. 2 — March 7, 2018
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We may bleed Cat yellow, but Ring Power is committed to being “green.” From Cat Reman that restores equipment and components to good-as-new condition, to industry leading emissions technology that reduces our carbon footprint, we’re leading the way to a green future.
Therefore, we’re excited to announce our 2018 Corporate Initiative to reduce printing company-wide. Reducing what we print will keep us from wasting thousands of pieces of paper and hundreds of ink and toner cartridges every year. Not only will this benefit the environment, it will also result in significant cost savings for the company.
But reducing what we print is only the first step. As we continue to make the transition to an entirely paperless operation (except, of course, when printing is a necessity), our savings will only increase.
We have engaged On-Base, our current partner for document scanning and retention, to conduct an evaluation of our current processes and assist in document digitization, automation and workflow in our efforts to becoming a paperless company.
Here’s how you can help:
THINK BEFORE YOU PRINT
• Count the number of pages you print each day for a week and reduce that number by half the following week. Challenge yourself to do this every week until you reach zero.
• Print documents directly to PDF and archive the PDF instead of printing them out and scanning them back into the system.
• Store files on our network or in the On-Base cloud versus printing and filing hard copies in a cabinet.
• Set printer and copier defaults to print in black and white and on front and back.
• Flag and save your important emails instead of printing them out as reminders.
• Use a computer, projector or monitor to share documents in meetings.
• Set your WORD default settings to smaller margins and font to fit more text per page.
• Print only the pages you need.
Throughout the year look for updates on this initiative in Ring Tales and the Insider. With your help, we can lead the way to a green, paperless future.
Forbes magazine defines customer experience as the “cumulative impact of multiple interactions over the course of a customer's relationship with an organization.” Stated more simply, customer experience (CX) is the way a customer perceives not only how a company performs, but also how the customer feels during business transactions and how well the company measures up to the customer’s expectations across all moments of contact.
Customer experience is not the same thing as customer service. Every customer interaction ― whether they are visiting a store, speaking to an employee on the phone or replying to a digital call to action ― is an opportunity for the company to deliver excellent customer service. But customer service, though vitally important, is only one factor in the CX equation.
CX is an integral component of our company’s vision. To be the trusted partner of choice for all employees, customers and suppliers involves doing WHATEVER IT TAKES to make them feel valued (by treating them with respect and understanding), confident (by building their trust in the reliability of our products and services), and encouraged (by making it hassle-free to do business with us).
Over the next few months, as we intensify our focus on our company’s strategic goals, you will be hearing more about Customer Experience (CX) and how creating positive experiences for our customers, employees and suppliers helps promote loyalty.
A business cannot exist without its customers, employees and suppliers. Are YOU doing WHATEVER IT TAKES to ensure Ring Power’s future as their trusted partner of choice?
As a self-insured health plan provider with more than 50 full time employees, Ring Power was required to complete a 1095-C health care disclosure form for every full time, benefit-eligible Ring Power employee by the extended deadline of March 2, 2018.
If you have not yet received your 1095-C, please contact the Human Resources department right away. It is imperative that you review the form and let someone in HR know immediately if a social security number or tax ID number is missing or incorrect. The IRS has already received a copy of your 1095-C and an error could affect their ability to confirm that you and your family had coverage.
If you were covered by Ring Power’s self-insured health plan last year and you filed your 2017 income tax returns before receiving your 1095-C, do not worry. You will not need to amend your filings because the IRS does not require you to send in your 1095-C as proof of medical insurance coverage. It is, however, an important document. You are advised to keep the 1095-C form with all your tax records for 2017.
If you were not covered under Ring Power’s health plan last year, but you worked full-time and qualified for benefits, you also should receive a 1095-C form, as it provides information on the offer of coverage made to you by Ring Power.
The annual employee golf tournaments are just around the corner. Just $30 reserves your spot and includes practice facility privileges, greens fees, cart fees, club handling and cleaning, lunch and prizes. Trophies will be awarded to the three top scoring teams and to individual players for the longest drive and closest to the pin.
Space is limited and will be filled on a first come, first served basis ― with paid registration only. NO EXCEPTIONS! If you want to play, be sure to turn in your registration form and payment before all the spots are filled. Foursomes must be paid in full at time of registration. Individual spots on a foursome will not be reserved without payment.
Whether you sign up yourself or as a foursome, employees are limited to play in one tournament only: April 28 Central Florida at TPC Tampa Bay, with a 7:45 a.m. shotgun start; or May 5 North Florida at WGV King & Bear, with an 8 a.m. shotgun start.
All players must fill out their own form and send it, along with $30 (cash or check made payable to Ring Power Corporation) to Pam Kopp in Tampa by April 9 to reserve a Central Florida spot; or to Beau Alford in St. Augustine by April 20 to reserve a North Florida spot.
Registration forms are available on the employee intranet under the events tab, or you can click here to download and print one.
See you on the links!
Whether you want to lose weight and get in shape, or maybe just adopt a healthier lifestyle, Ring Power is committed to helping you achieve your goals.
Last month, Ring Power kicked off a series of employee health screenings, starting in St. Augustine Feb. 20, Tampa Feb. 28, and Orlando Mar. 7, with Ocala coming up Mar. 13.
In addition to free biometric testing to assess your physical well-being ― BMI (body mass index), blood pressure, cholesterol and blood sugar levels, bone density and skin/sun damage ― representatives from The Bailey Group have been making themselves available to assess your financial well-being and answer any questions you may have about your 401(k).
To assist you in your pursuit of wellness, Ring Power has implemented an incentive program that offers a $300 discount ($25 per month) on your 2019 Ring Power health plan premium to employees who earn 300 points for completing the biometric screening, online health assessment, and other healthy living and healthy habit activities throughout 2018.
For more information on how to accumulate and track your activity points, click on this link to the 2018 Wellness Guide or ask your branch HR liaison for a printed copy of the publication. (Employees who were not able to attend an on-site screening can select an alternate option outlined in the Guide to receive those credits.)
The training department requests your help to "think up" a great name for the new, web based learning management system (LMS) Ring Power is preparing to make available to every employee on May 31.
The new system, powered by Convergence Training, will replace our current LMS ― Ring Power University ― which will be retired in June.
If you come up with what you think would be the perfect name for our company’s new LMS, you are encouraged to submit your idea(s) by clicking on this survey link. You can also find this survey link on the employee intranet login page.
On March 29, the name will be announced along with the name of the employee who suggests it. A $250 VISA gift card will be awarded to the employee and our new business partner, Convergence Training, will provide him or her some cool Convergence gear.
The deadline for submitting names is March 28 and you can submit as many names as you can think up by that date.
Krista Koenig has assumed the role of Product Improvement Program (PIP) Coordinator/Dispatcher in Tampa. Krista joined Ring Power in 2015 as HE Service Executive Administrative Assistant. In 2017, Krista transferred to the Power Systems division as PM Dispatcher, and most recently served as Major Account Service Supervisor for the division.
Dylan Osborn has been named Field Service Dispatcher in Orlando. Dylan began his Ring Power career in 2013 in Orlando as a technician in the heavy equipment shop and in 2016, he was promoted to Product Improvement/Product Link (PI/PL) Service Tech.
* As of Jan. 31
Did you know that more than 2,000 eye injuries occur on the job in the U.S. every day, and about one in 10 of them require missed work days to recover?
Many people think that eye injuries primarily occur in manufacturing, construction or trade jobs, when in fact nearly 40 percent of work-related eye injuries occur in offices, healthcare facilities, laboratories and other, similar environments.
Of the total amount of work-related eye injuries, 10 to 20 percent will cause temporary or permanent vision loss in the affected employees. And in most cases, implementing safe work practices and utilizing appropriate personal protective equipment could prevent them entirely.
Because March is Workplace Eye Safety Awareness Month, we are taking this opportunity to remind you of a few tips to help protect your eyes while on the job:
• Always wear appropriate safety eyewear on the job site, even if you are just passing through a hazardous area.
• Wear safety glasses with side shields to protect against airborne particles or dust.
• Wear safety goggles or a face shield when working with chemicals.
• Wear special-purpose goggles or a helmet designed specifically for the task when working around power tools like drills, welders, lasers and fiber optic cutters.
REMEMBER: Preventing serious eye injury or permanent vision loss is as simple as wearing the appropriate PPE.
Tampa Power Systems employees Sam King (EP Rental Supervisor) and Chad Taurman (EP/Ind Sales Rep) took first place in the Survival Race at the first annual “Battle of the Bay by Land Sea and Air” on Feb. 10. The benefit event was organized by My Warrior’s Place, a retreat center in Ruskin, Fla., for veterans, active military, first responders, and Gold Star, Blue Star and Silver Star families. The Inn at Little Harbor, a beach resort also located in Ruskin, hosted the race on their grounds.
One of four separate competitive events held that day, the Survival Race started at My Warrior’s Place and ended at Little Harbor. The participants, in teams of two, were challenged to complete a grueling lineup of tasks in the shortest time ― including running a two-mile course carrying a 20-pound ruck sack, paddling around a buoy in a canoe, climbing a 35-foot wall, traversing 45 feet of wipeout balls, walking across a 30-foot 4x4 plank while balancing a stick and ball, knocking over cans with bean bags, starting a fire using a fire stick and solving a giant Rubik’s cube style puzzle.
We salute Sam and Chad, who served our country in the Marine Corps, for completing the race in the best time … even beating the 2017 winners from the TV show, "Spartan" ... and for making it look easy! And we thank Ring Power for supporting the programs and activities My Warrior’s Place offers to those who put their life on the line for our communities and our country.
“We had a blast,” they said. Sam and Chad are already looking forward to the Battle of the Bay 2019.
Pictured left to right, Mark Broughton (Building Tech B), Andy Marsh (Lead Person), Randall Stewart (Custodian) and Scott Carpenter (Building Tech B) paused for a picture with FS1 Cleatus upon arrival.
Thurs., Feb. 1 was a BIG day for Tampa employees, visitors and customers. Safety Kleen, Ring Power’s used oil and parts wash partner, brought one of the monster trucks they sponsor to the Riverview campus from 10 a.m. to 2 p.m. on that day, to give fans an opportunity to take selfies with their monster truck fave.
FS1 Cleatus, driven by Marc McDonald, was in town for the Monster Jam event at Raymond James Stadium the following Saturday. But first, the behemoth would be delivered to the Tampa facility, where it would promote both the event and Ring Power’s partnership with Safety Kleen and involvement with Monster Jam.
Cleatus arrived via transport with about an hour to spare. Though they weren’t allowed to drive the famous beast, the Tampa Facilities crew got a monster kick out of getting up close and personal with the enormous (and LOUD!!!) vehicle while assisting with unloading and setting it up for display.
The Annual Wasden/Cason/Ring Power Bass Tournament will be held this year on Sat., April 8. All dedicated Ring Power anglers ― from all branches, divisions and departments ― please click here for detailed information about the tourney and to access the sign-up form. The deadline to sign up is Tuesday, April 3.
NO ENTRIES WILL BE RECEIVED AFTER THAT DATE.
The U.S. Coast Guard Auxiliary is offering a FREE vessel safety check at Trout Creek Marina, 6550 State Road 13 in St. Augustine on Saturday, May 19, from 7 a.m. till 12 noon.
The purpose of the Vessel Safety Check (VSC) program is to help prevent loss of life, personal injury, property damage and environmental impact associated with the use of recreational boats, and to maximize safe use and enjoyment of U.S. waterways by the public. The VSC program also helps to achieve voluntary compliance with federal and state recreational boating safety laws, particularly regarding the use and onboard availability of safety equipment, while raising boaters’ awareness of safety issues through one-on-one dialog.
If you can’t remember when you last had your boat checked out for safety, contact Bill Candeletti , USCG Auxiliary, at 904-687-5658 for more information or click here to download a PDF that you can forward to your phone or calendar.
Here [I am] again near the end of another semester as a student in the ThinkBig program. The amount of information provided by the program and all the ways it corresponds to my career is astonishing. The program is proving to be everything I had hoped and more! Attached is a picture of myself in front of a brand new 311F provided by Ring Power to aid in the ThinkBig students’ education and allow us the ability to see and understand the latest in [Cat] products.
From everyone involved and from Ring Power Group 17 students, thank you for this amazing tool to help us further our knowledge, education, and careers. …
Thank you for your time,
Garrett Taylor
Congratulations to...
Russell Webb (Ocala PSD EP FS Tech Master) on the right, receiving his award from Brad Clyatt for completing 35 years of service Aug. 8.
John Kilgore (Pecan Park Truck PSSR) on the left, receiving his award from Dan Leach for completing 30 years of service Dec. 11.
Kenneth Basinger (Gainesville PSD EP FS Tech I) on the right, receiving his award from Brad Clyatt for completing 25 years of service Jan. 25.
Larry Murphy (Tampa HE Warranty Tech I) on the right, receiving his award from Eddie Jones for completing 25 years of service Feb. 8.
Kyle Bookmiller (Lakeland HE FS Dispatcher) on the right, receiving his award from Lonnie Teeling for completing 15 years of service Feb. 27.
Rebecca Gaylor (Atlanta Crane Branch Parts/Sales/Service Expediter) receiving her award from Jeff Davis for completing 15 years of service Feb. 24.
Larry Pennington (Tampa Parts Shipping & Receiving Assoc.) on the right, receiving his award from Cory Cason for completing 15 years of service Feb. 24.
Bob Burl (Palm Bay Parts Supply Chain Assoc.) on the left, receiving his award from Craig Szeman for completing 10 years of service Feb. 13.
Robert Jones (WCC PSD Service Operations Manager) on the left, receiving his award from Dan Leach for completing 10 years of service Jan. 14.
Chris Morter (Jacksonville Phoenix Products Production Manager) on the right, receiving his award from Ben Bristol for completing 10 years of service Feb. 27.
Dan Dillon (Sarasota HE Parts Inside Sales Advisor) on the right, receiving his award from Richie Bigi for completing five years of service Jan. 2.
Al Hartsfield (Jacksonville Phoenix Products Fabricator A) on the left, receiving his award from Josh Collins for completing five years of service Jan. 14.
Buck Williford (Tallahassee HE Service Tech II) on the right, receiving his award from Rion Baker for completing 5 years of service Mar. 4.
Josh Collins (Jacksonville Phoenix Products Fabrication Shop Lead Person) on the left, receiving his award from Zanin Basic for completing one year of service Oct. 31.
Brennon Cook (Brooksville Parts Supply Chain Assoc.) on the left, receiving his award from Kevin Cason for completing one year of service Feb. 6.
John Gantz (Brooksville CRS FS Tech II) on the right, receiving his award from Frank Zurita for completing one year of service Feb. 20.
Kim Hobeck (Orlando HE Service Shop Lead Person) on the left, receiving his award from Al George for completing one year of service Feb. 13.
Francisco Marcano (Palm Bay Parts Supply Chain Assoc.) on the left, receiving his award from Craig Szeman for completing one year of service Feb. 20.
Roselio Mejias (Sarasota HE Parts Inside Sales Advisor) on the left, receiving his award from Richie for completing one year of service Jan 23.
Marian McDaniel (Tallahassee PSD Service Administrator) receiving her award from Clint Bull for completing one year of service Feb. 27.
Samuel Serrano (Orlando HE Service Painter II) on the right, receiving his award from Brian Phelps for completing one year of service Feb. 20.
Bill Walker (Lakeland CRS Service Tech II) on the right, receiving his award from Matt Burroughs for completing one year of service Feb. 27.
New Places
Harold Abreu – Orlando HE Service CS II
Michael Amos – Jacksonville Phoenix Products Welder I
Matthew Bass – WCC Marine FS Tech II
Robert Bordis – Jacksonville UE Service Tech II
Kenneth Brasher – Tampa HE PM Tech
Jan Clark – Ocala HE Service Tech III
Kristopher Cole – Ocala RUP Service Tech III
Justin Cowart Jr. – Ocala RUP Inside Sales Advisor
Maximino Fernandez – Orlando Parts Inside Sales Advisor
Bradley Fowler – Orlando HE Parts Supply Chain Associate
Blake Gadd – Ocala CRS Service Tech III
John Gatrell II – Orlando CES Southeast Regional Sales Manager
Kenneth Gehrman – Palm Bay HE Service Lead Person
Randall Hixon – Jacksonville Phoenix Products Enclosure Shop Lead Person
Mike Hone – WCC/Orlando CES National Sales Manager
Ryan Houston – Jacksonville Phoenix Products Machinist III
Ian Howard – Ocala RUP Service Machinist II
Richard Jordan – Ocala Generator FS Dispatcher
Jonathan Long – WCC PSD Asst. EP Sales Manager
Joyce Maddox – WCC Employment Specialist
Jason Marmino – Tampa HE Condition Monitoring Tech Sales Rep
Vince May – WCC HE Branch Shop Foreman
Daniel Meeks Jr. – Tallahassee CRS FS Tech III
Tony Nunez – Ocala HE FS Tech II
Brian Peacock – WCC HE Attachment Sales Manager
William Talmadge – Jacksonville Truck FS Tech II Terry Tavenier III – Orlando Air Compressor FS Dispatcher
Robert Tennant Jr. – Sarasota CRS Service Lead Person
Eric Totzke – WCC Generator FS Dispatcher
Devin Wagner – Ocala RUP Inside Sales Rep
Dalton Williams – Ocala HE Service Tech III Jonathon Wilson – Sarasota HE FS Tech II
NEW FACES
Gary Amerson – Orlando HE Service Tech II
John Black – Palm Bay HE Service Laborer Michael Donnal – Pecan Park Parts Supply Chain Associate
David Eberhart – Tampa CRS Sales Trainee
Antonio Gonzalez Contreras – Tampa Surface Mining FS Tech II
Barry Hackenberger Jr. – Lakeland Truck Service Tech I
Jacob Helms – Lakeland CRS PM Tech
Helen Hicks – WCC Credit Posting Clerk
Kristan Hollingsworth – Jacksonville LT Service Writer
William Horne – Jacksonville LT Service Tech I
Jason Hulsey – Sarasota CRS Sales Coordinator
Gideon James – Orlando Crane Service Tech II
Parker Jones – WCC HE Service Tech III
Darryl Joseph – WCC Generator Service Tech I
James Lafrance – Tampa HE Transport Driver
Joann Largacci – CRM & Customer Experience Administrator
Logan Lingerfelt – Pecan Park CRS Service Laborer
Jonathan Madeira – WCC Generator FS Tech I
James Mosley – WCC PSD EP/Ind. Project Manager Michael Pedicone – Orlando CRS Sales Coordinator Bishma Persaud – Jacksonville LT FS Tech II
Cody Pierson – Orlando HE Machine/Yard Attendant
Christopher Poindexter – Lakeland CRS Machine/Yard Attendant
Jesse Rooks – Tampa CRS Service Tech II
Nicholas Sciorsci – Pompano LT Branch Service Manager
Charles Sheridan – Orlando CRS PM Tech
Porfirio Sierra Morales – Tampa Surface Mining FS Tech I
Leslie Smith – Tallahassee Parts Supply Chain Associate
Joshua Soleim – WCC HE Service Tech III
Megan Sweat – Gainesville EP/Ind Service Administrator
Lake Tollar – Tampa HE Transport Driver
Neil Zinn – Sarasota CRS Service Tech I
Unscramble all 10 of the safety-related words listed below. Then use the circled letters to decipher the hidden safety reminder at the bottom of the page.
Email the correct words and safety reminder to Pam.Kopp@RingPower.com before 5 p.m., Friday, Mar. 23 and you will be entered into a drawing to win one of five Cat retractable badge holder belt clips. Enjoy the challenge!
Ring Power INSIDER is published monthly to provide employees timely access to company news. Please direct inquiries about the publication to
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