Vol. 8, No. 3 — May 17, 2018
INDEX:
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Ring Power Named Regional Dragline Dealer
for Carolinas, Georgia and Florida
To better meet the needs of a highly specialized customer base spanning 20 dealer territories, Caterpillar has appointed two dedicated Regional Dragline Dealers, Ring Power and Wyoming Machinery, to deliver aftermarket parts and service solutions to its dragline customers in the U.S.
Ring Power’s newest enterprise is to be called Dragline Mining Specialists, a division of Ring Power Corporation and will serve dragline customers in Florida, Georgia and the Carolinas; Dragline Service Specialties, a division of Wyoming Machinery Company will serve dragline customers in the rest of the country.
“The current U.S. dragline dealer model has highlighted many critical customer requirements which we cannot meet with a traditional dealer model,” said Phil Kelliher, Caterpillar Vice President Surface Mining & Technology Distribution Services. “[Changing to a regional] dragline dealer model is required to make the dragline business sustainable for the long term and to better serve our dragline customers.”
Ring Power’s exceptional service capabilities, project management resources and technically trained, customer facing sales personnel were key to our selection. We are proud to play a role in the long term success of dragline customers throughout the Southeast.
The dates for transition to the regional dragline dealer model will be released as soon as the terms have been finalized. Stay tuned!
Winner "Edges Out" Competition for New Learning Management System Name
Joan Kussmaul (left) receives a basket of goodies from Kathy Roberson of Convergence Training, the company that developed our new learning management system. In addition to the basket of goodies, Joan was awarded a $250 Visa gift card for coming up with the best name for it.
More than 300 unique names were submitted for Ring Power’s new Learning Management System. Thanks to everyone for their great suggestions! The 19 members of the LMS implementation team narrowed the list to seven names using a multi-voting technique.
The Top 7 contenders were:
1. EDGE (Employee Development and Growth Experience)
2. ROCK (Ring of Continuous Knowledge)
3. ROK (Ring of Knowledge)
4. Ring Power University
5. Ring Power VISION (Virtual Institute for Self Instruction and Opportunity Navigation)
6. RingKnowlogy
7. TRACK (The Ring Academy of Continuous Knowledge)
EDGE captured more votes than all the other names combined!
Congratulations to Joan Kussmaul (WCC PTOS/OLGA Coordinator), who thought up the winning name for our new, web based learning management system. EDGE, which stands for Employee Development and Growth Experience, will launch May 31 and will be available to every employee in the company.
EMPLOYEES TEE OFF AT RING POWER ANNUAL TOURNAMENT QUALIFIERS
TPC Tampa Bay in Lutz, Fla. hosted the Central Florida best-ball scramble Saturday, April 28, where 72 employees competed for a chance to play in the 2018 Championship. The following week, May 5, 103 employees gave it their best shot in the North Florida game at WGV King & Bear in St. Augustine.
Cash prizes and medallions went to the first, second and third place teams at both events; medallions were awarded for longest drive and closest to the pin.
Congratulations to all of the winning teams in this year’s Central and North Florida preliminary rounds! The first place teams will vie for the coveted Ring Power Championship Cup (and bragging rights!) at a course and time to be determined. We’ll keep you informed.
Congratulations also to TJ Norris (Lakeland HE FS Tech I), for winning the Longest Drive AND Closest to the Pin medals in the Tampa game; and to Mike Beauregard (Jacksonville Utility Equipment Manager) for Longest Drive and Frank Streva (WCC Used Equipment Mgr.) for Closest to the Pin in the WCC game.
CENTRAL FLORIDA
1st Place, left to right: Ben Herhold (Tampa LT Sales), Paul Harper (Tampa LT Shop Lead), Jason Marmino (Tampa HE Technology Sales), Joe Zevchak (Tampa LT Sales)
2nd Place, left to right: David Clunk (Tampa Dragline Mining Specialists Territory Parts Mgr.), TJ Norris (Lakeland HE FS Tech I), Tony Norris (Brooksville HE FS Tech Master), Greg Simmons (Brooksville Truck Service Tech I)
3rd Place, left to right: Dwayne Wagnon (Tampa CRS Account Mgr.), Jacob Roe (Tampa CRS Account Mgr.), Dylan McCandless (Tampa Branch Mgr.), Drew Cisel (Tampa CRS West Coast Sales Mgr.)
NORTH FLORIDA
1st Place, left to right: Nick Chiarugi (WCC PSD EP Project Mgr.), Brett Whitmire (WCC PSD EP Project Mgr.), Justin Mobley (WCC AC Sales), Neil McClellan (WCC PSD EP Project Mgr.)
2nd Place, left to right: Brian Alban (Facilities Coord.), Buddy Bryan (WCC Transport Driver), Brian Brown (DeerCreek Property & Environmental Mgr.)
3rd Place, left to right: David Alban (Chief Operating Officer), Timmy Taylor (Pecan Park HE Field Service), Clay Levins (WCC Crane Shop Service Lead), Stephanie Tucker (Flagler student sponsored by Ring Power)
Team pictures and candid shots taken at the preliminaries are available for viewing and downloading via the company intranet. Click on “2018 Golf Tournament Photos” under the “EVENTS” tab, or on one of the buttons below to view the Google photo gallery.
Focus On the Customer. Not the Sale.
Customer experience is our most critical competitive advantage. Competitors can imitate our stores, match our prices and even approximate our products, but how we make our customers feel when they do business with us is what determines market share.
Customers see the world in terms of the outcomes they want to achieve, the projects they need to get done and the pain points that impede their progress. Delivering exceptional results isn’t just about supplying the best products, it’s also about providing hassle free business transactions with no surprises, delays, excuses, annoyances or postponements.
Providing good customer experience means treating people―whether in person, online or on the phone―in a way that meets or exceeds their demands, expectations and satisfaction. And we don’t need to be sales reps or service technicians to deliver positive customer experience. We all serve our customers―directly or indirectly―no matter what position we hold.
In the short run, good customer experience encourages repeat business. Over the long haul, it builds customer loyalty. The easier and more pleasurable we make doing business, the more likely customers will bring their business to us and the more loyal they will become.
And loyal customers won’t just come back; they’ll encourage their friends to do business with us, too.
Organization Updates
Heavy Equipment
Entertainment Services
Jay Lusk has been named Assistant Government Sales Manager, working at the WCC branch and reporting to Alan Thomas. Jay joined Ringhaver Equipment Company in 1995 as CRS West Coast Operations Manager. In 1999, Jay did a brief stint as Assistant Used Equipment Manager, before taking on his current role as Administrative Sales Manager for new equipment. Jay holds a bachelor’s degree from the University of South Florida. In his new role, Jay will be responsible for overseeing and acquiring new business from governmental agencies in the North Florida territory.
Candice Byrd recently assumed the duties of accounting clerk for Entertainment Services, reporting to Jay Williams and working out of the WCC offices. Candice joined Ring Power in 2013 in a general clerical role and progressed to Accounting Clerk for Corporate Accounts Payable in 2016.
Power Systems
Mark Rusham has joined the Tampa branch as Outside Air Compressor Salesman, reporting to Roger Adkins. He worked at the Orlando branch from 2012 to 2015, first as Cat Rental Store Sales Coordinator and later as an Air Compressor Salesman. A graduate of the University of Florida, Mark served nine years in the Army National Guard as an Airborne Infantryman and was deployed to Guantanamo Bay, Cuba and Afghanistan.
Miles Phillips has joined the WCC branch as an Inside Air Compressor Salesman, reporting to Roger Adkins. A graduate of Florida State University, Miles also attended the police academy through the Jacksonville Sheriff’s Office and obtained his four-year officer certification from the State of Florida.
SITECH NCFL Wins Trimble Sales Excellence Award
Greg Hasty (far right) and Rob Curry (second from right) with the Trimble Protected Plus regional award winners from SITECH Norway, SITECH Solutions and SITECH Construction Systems.
More than 250 representatives from Trimble and SITECH dealers around the world attended SITECH Momentum 2018, Trimble’s global SITECH Technology dealer conference, which ran from January 29 to February 1 in Lima, Peru. In addition to examining marketing trends, sharing success stories and networking with product managers and Trimble leadership, distributors were recognized for outstanding performance in several categories at an international awards night.
At this year’s conference, our SITECH North & Central Florida team received the Sales Achievement Excellence Award for the Americas region, for selling more Trimble Protected Plus (software maintenance and warranty extension) plans than any other dealer in North, Central or South America.
Way to go, SITECH!!!
Left to Right: Mike Bank (Trimble VP Civil Engineering & Construction), Rob Curry (SITECH NCFL Operations Manager), Greg Hasty (SITECH NCFL President), Brett Humphrys (Trimble GM Global Services Division, Tim Koch (Trimble Global Services Director of Worldwide Sales).
The Rook featured on CBS's S.W.A.T.
Viewers who tuned in April 12 to the hit CBS show "S.W.A.T." caught a glimpse of The Rook. The show stars Shemar Moore as SWAT Sergeant Daniel "Hondo" Harrison.
In this episode, The Rook was shown being unloaded from a trailer during a SWAT standoff. Keep watching, as The Rook is likely to see more action in future episodes!
Check out this behind the scenes video of "S.W.A.T." star Kenny Johnson getting up close and personal with The Rook.
Rick Scott Campaigns for U.S. Senate at Ring Power
Jacksonville employees enjoyed meeting Governor Scott face-to-face and hearing his plans for Florida’s working people. The Governor even took the time to pose for a selfie with this group of technicians!
Since kicking off his campaign for the U.S. Senate April 9, Florida Governor Rick Scott has made two visits to Ring Power branches.
Scott’s first stop was at Ring Power Lift Trucks in Jacksonville April 11, where he spoke to a crowd of approximately 300 employees and supporters about his achievements as governor. He touted Florida’s economic growth and said he would get to Washington D.C. the same way he got to Tallahassee—as an outsider. One of Scott’s main proposals is to bring term limits to Washington.
On April 26, Scott visited Ring Power’s Orlando branch. He was joined by members of the Florida state chamber of commerce who spoke about the governor’s dedication to keeping Floridians at work and adding more in-state jobs, reflecting Scott’s campaign slogan, “Let’s Get to Work.” During his Orlando stop, Scott spoke about the importance of industry in Florida and the role companies like Ring Power play in the state’s economy.
He remarked on the continued growth of Florida’s construction industry and his plans to sustain that growth if he is elected to the Senate. Scott also focused heavily on increasing jobs along the Space Coast.
Child's Play...For a Worthy Cause!
The Cat Rental Store featured a mini excavator at the Junior Service League of St. Augustine’s seventh annual “Feel the Wheels” event in the St. Augustine Outlets parking lot April 28.
This fun event provides children the chance to explore construction equipment, semi-trucks, fire trucks and much more. All proceeds from the event benefit the tag! Children's Museum of St. Augustine.
Special thanks to Gena Smith (Marketing Executive Secretary), Joann Largacci (CRM & Customer Experience Coordinator), Ryan Palladino (CRS Operations Manager) and John Masley (CRS Account Manager), who dedicated their Saturday to making this year’s event a success!
Trout Creek Partners with U.S. Coast Guard Auxiliary for Boater Safety
USCGA Flotilla Commander Bill Candeletti, pictured here with Jody Hough (Trout Creek Store Coordinator) anticipates anywhere from 25 to 50 boat and kayak owners will take advantage of the opportunity to have their vessels inspected for free. Jody urges everyone to come and join in the fun at Trout Creek, 6550 State Road 13 N in St. Augustine, Sat., May 19!
Trout Creek Fish Camp will host its first U.S. Coast Guard Auxiliary Free Vessel Safety Check Saturday, May 19 from 7 a.m. till noon. Marine authorities from the Auxiliary and St. Johns County Sheriff’s and Fire departments will make sure boats are equipped with working navigation lights, life jackets and other safety inventory such as flares, fire extinguishers and sound devices. Boats that pass inspection will be awarded a distinctive VSC (Vessel Safety Check) decal, confirming to the Coast Guard, Harbor Patrol, and other law enforcement agencies that they are in full compliance with all federal and state boating laws.
A Coast Guard vessel will be on display for the duration of the event and the first 20 kids who show up will receive a free life vest. Jody has also invited Leslie Graves, an agent for the New York Life Child ID program to come and record photos, fingerprints, contact information, and any other pertinent identification data needed by the police in case of emergency. In addition, a food boat/truck on the river will be selling sandwiches and drinks and the Trout Creek Bait Shop will be open for business with bait, tackle, beverages and other miscellaneous items.
adam Putnam visits Tampa
Commissioner Putnam speaks to local media at Ring Power about his jobs education platform.
Ring Power was proud to host Florida Agricultural Commissioner Adam Putnam, Republican gubernatorial candidate, Monday May 14. As a potential successor to Gov. Rick Scott, Commissioner Putnam is building on Scott’s jobs agenda by unveiling his Florida Jobs First Agenda during his visit.
Putnam’s emphasis would be on giving Florida students the tools and resources to succeed in the current economy. Specifically, Putnam’s plan would restore vocational and technical education back into middle and high schools, helping fill the jobs that Governor Scott’s administration created.
Larry Perdue (HE Service Operations Manager HE & DMS Divisions) gave Commissioner Putnam a detailed overview of the kinds of jobs and benefits offered at Ring Power and the kind of training needed for these jobs.
kudos & Thank yous
Congratulations to Carlos Acosta (Tampa PSD EP FS Tech) for going "the extra mile" for his customers and earning his FOURTH gold seal for his Top Cat certificate!
Hats off to the Sacramento Entertainment Services team for building customer loyalty!
Congratulations to Cody Kretzer (Brooksville HE FS Dispatcher) for consistently exceeding customer expectations with the top-notch service Ring Power is known for.
We applaud Dwayne Demastus (Orlando Crane Shop Lead) for keeping his customer's project on track while demonstrating the knowledge, experience and professionalism that reflect well on Ring Power.
We salute the WCC employees who helped the HEAL (Helping Enrich Autistic Lives) Foundation raise more than $15,000 to purchase iPads and educational software to help teachers advance the learning and development of autistic students in St. Johns County.
Thank you to John Till (Tampa Inventory Control Manager) for recognizing that customers, vendors and employees who require a safe, comfortable alternative to the long, steep stairs up to the Tampa Training Center might need to be directed down the hall to the elevator.
SERVICE AWARDS
Congratulations to...
Terry Lunsford (Tampa HE Service Machinist I) on the right, receiving his award from Mike Boyd for completing 30 years of service May 31.
Matt Burroughs (Lakeland CRS Service Foreman) second from right, receiving his award from David Alban (left), David Jones and Kevin Robbins for completing 25 years of service Mar. 29.
Tim Huff (Palm Bay CRS Service Lead Person) on the left, receiving his award from Vince Nelson for completing 25 years of service Mar. 29.
Greg Simmons (WCC Ringleader Boat Captain) in the center, receiving his award from David Alban (left) and Randy Ringhaver for completing 25 years of service Mar. 15.
Carol Butterfield (WCC Credit Manager Assistant), receiving her award from Marc Fowler for completing 20 years of service Apr. 20.
Eddie Ellis (Orlando CRS FS Tech I) second from right, receiving his award from Farid Coutinho (left), Gerald Parrish and David Jones for completing 20 years of service Mar. 2.
Travis Flowers (Tampa HE Service Manager) on the left, receiving his award from Sammy Simmons for completing 20 years of service May 4.
Dennis France (WCC Director of Flight Operations) on the right, receiving his award from Randy Ringhaver for completing 20 years of service Dec. 1.
Ronnie Hutton (Brooksville CRS Service Tech I) on the right, receiving his award from David Jones for completing 20 years of service Apr. 9.
Duane Van Vaerenbergh (Tampa HE Service Painter I) on the left, receiving his award from Brent Kelley for completing 15 years of service Mar. 13.
Bryan Wood (WCC Assistant Fleet Manager) in the center, receiving his award for completing 15 years of service from Wayne Veitch (left) and Kevin Robbins.
Joe Bassett (Phoenix Products Fabricator A) on the right, receiving his award from Kerry Nelson for completing 10 years of service Mar. 3.
Joey Parks (WCC Facilities Lead Person) on the right, receiving his award from Jeff Geisler (left) and Shane McLaughlin for completing 10 years of service Mar. 24.
Kyle Liane (WCC Corp Marine Specialist Manager) on the left, receiving his award from Randy Ringhaver for completing 10 years of service May 23.
John Pederson (Orlando PSD Air Compressor Sales Rep) on the left, receiving his award from Roger Adkins for completing 5 years of service Feb. 19.
Wendell "Bo" Taylor (Phoenix Products Welder II) on the right, receiving his award from Josh Collins for completing 5 years of service Apr. 15.
Ilemis Severiche (Pompano Crane Sales Admin. Assistant), receiving her award from Ivan Giler for completing five years of service March 18.
Joey Auger (Tampa HE Service Tech Trainee) on the left, receiving his award from Adam Combast for completing one year of service Mar. 27.
Mitch Conine (Orlando HE FS Tech I) on the left and Chris Daum (Orlando HE FS Tech II) on the right, receiving their awards from Dylan Osborn (center) for completing one year of service on Jan. 9 and Jan. 10, respectively.
Dennis Hodgins (Orlando CRS Service Tech II) on the left, receiving his award from Orlando Rivera for completing one year of service Mar. 14.
Daniel Holleman (WCC Parts Admin. Assistant) on the left, receiving his award from Jose Leites for completing one year of service Mar. 13.
Kirk Oswell (Phoenix Products Facilities Tech B) on the right, receiving his award from Zanin Basic for completing one year of service Feb. 27.
Michael Scipioni (Palm Bay Parts Supply Chain Associate) on the left, receiving his award from Craig Szeman for completing one year of service Apr. 26.
Blake Shira (Sarasota CRS FS Tech II) on the right, receiving his award from Butch Peterson for completing one year of service Mar. 22.
Ray Tollar (Lakeland HE Service Transport Driver) in the center, receiving his award from Steve Short (right) and Steve Hiers for completing one year of service Mar. 20.
Tyler Walker (Lakeland CRS Service Tech III) on the right, receiving his award from Matt Burroughs for completing one year of service Mar. 29.
New Places
Shawn Cardillo Jax Utility FS Tech I
Ryan Collins Tampa Generator Service Estimator
Cristina Conwell Tampa HE Condition Monitoring Analyst Blake Conwell Tampa HE Field Ops Manager
Scott Davis Orlando HE Service Tech II
Michael Demarest Tampa Crane Service Tech III
Jarrod Gandy Tampa HE Service Component Specialist II Mark Geers Tampa Facilities Team Leader
Andrew Geiger Gainesville Parts Sales Advisor
Nicholas Green WCC CRS Service Tech II
Alvin Gussie Sr. Orlando HE Service Tech II
Sheryl Hand Tampa HE Service Warranty Tech I Johnathan Heisley Orlando AC FS Tech III
James Hook Perry HE FS Tech II
Brett Jack Orlando Generator Rental Sales
Dora Jackson WCC IT Admin Assistant
Kevin Kerr Ocala Generator FS Tech II
William King WCC HE Shipping & Receiving
Sheree Lewis-York Daytona HE Service Admin
Michael Liming Phoenix Service Welder
Jay Lusk WCC Asst. Govt. Sales Mgr.
Shawn Lynn Tampa HE Ops. Mgr.
John Masley WCC CRS Account Mgr.
Brandie McCain WCC CRS Admin Assistant
Kyler McCullers Lake City CRS Service Tech Trainee
Ryan Palladino WCC CRS Rental Ops. Mgr.
Early Peters Jr. Sarasota HE FS Tech I
Austin Railsback Ocala HE FS Tech II
Andrew Ramirez WCC Generator Service Tech II
Tanya Ramos Tampa HE Service Component Specialist II Joshua Roland Pecan Park CRS FS Tech II
Jeseca Skelton WCC Jr. Accounting Clerk
Cecil Vignutti Orlando CRS Account Mgr.
Dennis Welch Orlando HE Transport Driver
Sean Wilson WCC CRS FS Dispatcher
NEW FACES
Matthew Apploff Orlando Parts Supply Chain Associate
Tiffani Belliveau Tampa SITECH Subscription/Software Admin Alora Blount WCC Finance Accounting Clerk Jr.
Austin Bradley WCC CRS FS Tech III
Carlos Cruz Orlando HE Transport Driver
Nicholas Grise Sarasota Truck Shop Tech I
William Holton Orlando HE FS Tech II
Michael Keene Tampa LT FS Tech I
Joshua Lane Ocala CRS Shop Tech II
Cole Lawson Lake City Truck Shop Tech II
Raymond Lee Tampa CRS Shop Tech III
Joe Losada Miami LT Sales Trainee
Eric McGirt Jr. Lakeland HE Service Tech II
Mark Miller NJ ES Entertainment Tech II
Julio Quinone Orlando LT PSSR
Joel Rosado Santiago Orlando LT FS Tech II
Raymond Velez Jr. Orlando CRS Shop Tech II
Reader Challenge: Photo Scratchoff
Behind four photos throughout this issue of Ring Power Insider are four words. Your challenge is to "scratch off" the correct photos to reveal the words. To scratch off the photo on a desktop computer, left click and drag the cursor over the photo in a scratching motion. If you're viewing on a mobile device, simply swipe your finger over a photo to reveal the hidden word. Once you have the four words uncovered, put them in order to reveal the message.
Email the phrase, along with a brief description of the photos you found the words in to Pam.Kopp@RingPower.com before 5 p.m., Friday, June 1 and you will be entered into a drawing to win one of five Ring Power baseball caps. Good luck and happy scratching!
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